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Christmas operating hours – NEW 01/12/2021

Please be advised that there will be a change to the Adtech operating hours over the Christmas period, as per below:

Monday 20th to Thursday 23rd December

9:00am to 5:00pm

Friday 24th December

9:00am to 3:00pm

Monday 27th December


Tuesday 28th December


Wednesday 29th to Friday 31st December

9:00am to 3:00pm

Monday 3rd January


Tuesday 4th to Friday 7th January

9:00am to 5:00pm

Adtech will re-open at normal operating ours of 8:30am to 6:00pm AEDT from Monday 10th January 2022.

Software admin cut-off dates: 

Please note that Xplan software admin will close from 24th December 2021 to 2nd January 2022.
Should you require processing of Xplan user forms, imports, Xplan billing, datafeed setups or any other Xplan site administration query please ensure your request is received by no later than Friday  15th December to allow time for processing.

We wish you all a Merry Christmas and Happy New Year!


Xplan Touch is being decommissioned – 30/11/2021

Iress have informed us that Xplan Touch is reaching end-of-life and will be decommissioned at the end of this year.

Therefore no further software development or support will be provided for this after 31 December 2021.

Please note that the existing client online access functionality remains unchanged and clients can still login via accessing the existing client online functionality.


Wealthsolver North Cash Accounts UPDATE - NEW 15/11/2021

We are pleased to advise that as of 15/11/2021 asset CASHACCT.CASH is now available in the plan investment menu as a cash option for MyNorth, North, Summit, Generations and iAccess.  The ICR of 0.45% has now been applied to this asset in Wealthsolver.


HUB24 datafeed upgrade – NEW 15/11/2021

HUB24 & Iress are pleased to announce an upgrade to the HUB24 datafeed, and how the data will be represented in Xplan to provide an enhanced experience.

What is changing?
The attached document from HUB24 provides an overview of the improvements offered in the enhanced datafeed.

In addition to the items documented, there are also enhancements to

  • Investor Entity types supplied as Individual, Organisation, Trust or Superfund, rather than just Individual or Organisation
  • Foreign investments are now identified by exchange, ensuring correct pricing can be obtained
  • Transaction currency supplied, rather than defaulting as AUD.
  • Automated 'refresh' of data when advisers change election between Portfolio versus Holding, removing problems of stale data and\or reconciliation errors.

There are a number of key identifiers changing as part of the datafeed upgrade. As a result, it is essential that all existing data is replaced.

When is this change occurring?
HUB24 will be releasing the upgrade to the datafeed on Saturday 13th & Sunday 14th

November. The data will start to be replaced around 8:30am (AEST) on Saturday 13th November and it is expected to conclude on the afternoon of Monday 15th November.

Date locks
AMP can confirm there are no date locks applied at Vendor or Adviser level for HUB24 however If you have applied a date locks at client account level this will prevent the replacement of

the existing data, resulting in data duplication and reconciliation issues. 
If you require assistance in removing the date lock and performing a refresh for your client please contact 
AdTech on adtech@amp.com.au or 1300 367 800, Option 2, Mon – Fri: 9am - 5pm AEST/AEDT.


For Xplan enquiries please contact adtech@amp.com.au or phone 1300 367 800 opt 3 / opt 3